FAQ's

1. How does your water delivery service work?

We connect customers with trusted water delivery providers in major Vietnamese cities, including Ho Chi Minh City, Hanoi, Da Nang, and more. Each city has different contact methods, such as phone, WhatsApp, Zalo, or email. Simply choose your city and contact the listed provider for fast water delivery.

2. How can I contact a water delivery provider in my city?

Each city has its own contact methods, which may include:
– Phone Calls & SMS
– WhatsApp
– Zalo (most commonly used in Vietnam)
– Email
Check the specific city page on our website for the most up-to-date contact details.

3. What is Zalo, and how do I sign up?

Zalo is Vietnam’s most popular messaging app, widely used for business communication. To sign up, it’s easiest to use a Vietnamese phone number that can send and receive SMS.

4. Do you offer same-day water delivery?

Yes! Most water delivery providers in Vietnam offer same-day service. However, delivery times may vary depending on the city and availability.

5. What types of bottled water are available?

Most suppliers offer 19L and 21L water jugs, along with smaller bottled water options. These large jugs are commonly used for water dispensers and coolers that we rent.

6. What cities do you provide water delivery contacts for?

We list verified water delivery providers for major Vietnamese cities, including:
– Ho Chi Minh City
– Hanoi
– Da Nang
– Nha Trang
– Hoi An
– Hue
– Da Lat
Visit the city-specific pages on our website to find contact details for your location.

7. Do you offer water cooler rentals in all cities?

We do not offer cooler rental anymore.

8. What types of water coolers do you offer?

None

9. How fast is water cooler delivery?

We offer same-day delivery for water coolers in Da Nang and Hoi An, subject to availability.

10. Is there a deposit for renting a water cooler?

Yes, there is a 1,000,000 VND security deposit, which is 100% refundable upon returning the cooler in an undamaged state.

Can you brush your teeth with tap water in Vietnam?

Yes, you can brush your teeth with tap water in Vietnam, but it’s generally not recommended for foreigners, especially if you’re just visiting or haven’t built up immunity to local bacteria. Tap water in Vietnam isn’t considered safe to drink due to potential contamination from outdated infrastructure, industrial runoff, or bacteria like E. coli. While brushing your teeth might not involve swallowing much water, there’s still a risk of ingesting small amounts, which could lead to stomach issues like traveler’s diarrhea.

Locals often use tap water without problems because their systems are accustomed to it, but for tourists, the safer bet is to use bottled or boiled water, even for brushing. Or use water from your cooler